Privacy Policy

Last Updated: 31 July 2026

Privacy Policy

At BrandHotel, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or engage with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name
  • Business name
  • Email address
  • Phone number
  • Website address
  • Information you provide through contact or enquiry forms
  • Information relating to projects or services you request
  • Communications between you and our team


We may also collect technical information including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referring websites


This information helps us improve our website and better understand how visitors use it.

2. How We Collect Information

We collect personal information when you:

  • Complete a contact form
  • Request a proposal or quote
  • Subscribe to our newsletter
  • Contact us by email or phone
  • Engage our services
  • Visit our website


Some information is collected automatically through cookies and website analytics.

3. Why We Collect Your Information

We collect your information so we can:

  • Respond to enquiries
  • Prepare quotes and proposals
  • Deliver our services
  • Communicate with clients
  • Improve our website and user experience
  • Send marketing communications (where you have consented or where otherwise permitted by law)
  • Meet our legal and business obligations


4. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may help us:

  • Understand website traffic
  • Analyse visitor behaviour
  • Improve website performance
  • Remember user preferences


We may use third-party services such as:

  • Google Analytics
  • Google Ads
  • Meta Pixel (Facebook & Instagram)
  • LinkedIn Insight Tag


These services may collect information about how you use our website. You can control or disable cookies through your browser settings, although some website features may not function as intended.

5. Marketing Communications

If you subscribe to our newsletter or request marketing updates, we may send you information about our services, insights or promotions.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6. Disclosure of Personal Information

We do not sell your personal information.
We may disclose your information to trusted service providers who assist us in operating our business, including providers of:

  • Website hosting
  • Email services
  • Customer relationship management (CRM) systems
  • Cloud storage
  • Analytics
  • Accounting software
  • Payment processing


These providers are only given the information necessary to perform their services and are expected to protect your information appropriately.

We may also disclose information where required by law.

7. Overseas Disclosure

Some of our technology providers may store or process information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.

8. Keeping Your Information Secure

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

While we implement appropriate security measures, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

9. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate information.
To make a request, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page, and the updated version will take effect immediately upon publication.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

BrandHotel
Email: hi@brandhotel.com
Phone: 0403 337 796
Website: brandhotel.com.au

Australian Privacy Law
This Privacy Policy is intended to reflect the principles of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.